Welcome to VMK Legacy! Our dedicated team of volunteer staff members is here to help you have the best experience possible. Whether you're encountering a technical issue, have a question about gameplay, or need assistance with your account, we're here for you.

Here are the best ways to reach out for support:

• In-Game Help: Press the HELP button in the game toolbar to send a Call for Help. A staff member will respond as soon as possible.
• Discord Community: Join our Discord server to connect with other players, ask questions in the community channels, or reach out directly to staff members (look for the VMK Legacy Staff role).
• Discord Bot: Message help to the VMK Legacy bot in our Discord server for access to the Call For Help system outside of the game.
• Email Support: For account issues, privacy concerns, or other matters that require detailed assistance, send an email to [email protected].

Game Hours

Just like the original VMK, VMK Legacy closes during the night to give our staff a rest. Our typical operating hours are 9 AM - 1 AM Eastern Time.

From 1 AM - 9 AM Eastern Time, the game will be available for Solo After Hours. You are able to enter & edit your Guest Rooms, keep decorating and building in your room, and make shop purchases (non-specials). Access to public rooms; visiting, trading, or message other players; and other regular hours activities will not be available.

Troubleshooting

Experiencing technical issues, glitches, or unexpected behavior? Before reaching out for help, please try these troubleshooting steps in order:

1. Refresh the page: Sometimes a simple page refresh resolves temporary issues.
2. Clear your browser cache: Stale cached data can cause problems. Clear your browser's cache and cookies, then try again.
3. Disable browser extensions: Ad blockers, privacy extensions, or other browser add-ons can sometimes interfere with the game. Try disabling them temporarily to see if that resolves the issue.
4. Update your browser: Make sure you're using the latest version of your web browser. Outdated browsers may not support all the features VMK Legacy uses.
5. Check your internet connection: Ensure you have a stable internet connection. Try disconnecting and reconnecting if needed.
6. Report the issue: If you've tried all the above steps and the problem persists, please submit a detailed bug report to help our development team identify and fix the issue.

System Requirements

VMK Legacy is built using modern web technologies to provide the best possible experience. To ensure smooth gameplay, please use a supported browser that meets our minimum requirements:

• Desktop Browsers:
  • Google Chrome 119 or later
  • Microsoft Edge 119 or later
  • Mozilla Firefox 115 or later
  • Opera 101 or later
  • Safari 16.1 or later (macOS)
• Mobile Devices:
  • iOS / iPadOS 15.4 or later (any browser)
  • Samsung Internet 22 or later (Android)

Note: We generally only support browsers released within the past few years. Using an outdated browser may result in performance issues, missing features, or the game not loading properly.